Giving Your Employees Access to FireEye Customer Support Portal & Community


This video provides instructions for Portal Managers or Portal Administrators at customer sites to add contacts and give them access to the FireEye Customer Support Portal and Community.


If you are not the Portal Manager, please see How do I reset my password for the FireEye Community or Customer Portal?


To enable Customer Portal users:

  1. From the FE Customer Support Portal home page, navigate to the Contacts tab.
  2. Click New Contact.
  3. Enter the relevant user contact information and when complete, click Save.
    Required fields are marked in red.
  4. Click Enable Customer User to activate the user.


By default, the user will be assigned the FireEye Customer Portal User profile and they will receive an automatic email granting them access to the portal.


For further information, refer to: